This is a good book to have for queueing theory. The authors website [...] is also excellent. As expected you need to have some math statistics probability background to fully understand the materials. If you dont have that then it may be a difficult read for you. For people with good background the book will be clear. For those who dont it may not be so since its not exactly 100 step by step. Having said that this book is probably one of the easiest queueing theory book you will find. Maybe I will be the first to write a queueing theory book for true beginners but it wont be concise
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